Sources list for UNIVERSITY BUSINESS MANAGEMENT ESSAYS:

University of Michigan Business School. The American Customer Satisfaction Index: Special Report on Government Satisfaction Scores. Ann Arbor, MI: University of Michigan Business School.December 17, 2001, p.2
Customer Service

Hayes, D. 2nd April, 2003, Audience development: towards a strategic mindset, University of Greenwich, (Debi Hayes is a principal lecturer in Arts Management, School of Business & Management, University of Greenwich, London UK)
Relationship Marketing

Gobeli, D.H., Gray, C.F., Larson, E.W. (1991). "Application of Project Management by Small Businesses to Develop New Products and Services." Journal of Small Business Management, Vol. 29
Matrix Management

Mallinger, Mark Ph.D. (2004) Management Skills for the 21st Century: Communication & Interpersonal Skills Rank 1st. The Braziadio Business Report - School of Business and Management.
Skills and Competency Grid

Morris, M. H., & Zahra, S. (2000). Adaptation of the Business Concept over Time: The Case of Historically Disadvantaged South African Owner/Managers. Journal of Small Business Management, 38(1), 92. Retrieved October 29, 2004, from Questia database, http:
South Africa

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